Refund Policy

Effective Date: [May 6th, 2025]

At Tingley Performance, customer satisfaction is very important to us. Due to the nature of our custom and labor-based services, our refund policy is outlined as follows:

1. Service-Based Refunds

All services are non-refundable once completed. However, if you are not satisfied with the results, please notify us within 48 hours of your appointment. We will do our best to resolve the issue through a correction or touch-up at no additional cost, provided the concern is valid and related to the quality of our work.

2. Deposits

Some services may require a deposit to secure your appointment. Deposits are non-refundable but may be transferred to a new appointment date if rescheduled with at least 24 hours’ notice.

3. Product Sales

Products (e.g., detailing supplies, accessories) purchased from us are eligible for a return or exchange within 10 days of purchase, provided they are unused, in original packaging, and accompanied by a receipt. Opened or used products cannot be refunded.

4. Cancellations & No-Shows

• Cancellations made with at least 24 hours’ notice may be eligible for a deposit transfer or credit toward a future service.

• No-shows or same-day cancellations will result in forfeiture of the deposit.

5. Exceptions

We do not offer refunds for:

• Services that have already been completed.

• Situations where dissatisfaction is due to factors beyond our control (e.g., pre-existing damage, client-requested modifications).

• Weather-related conditions affecting exterior results after delivery.

6. How to Request a Refund or Correction

To request a correction or refund inquiry, please contact us within the applicable timeframe:

Email: [tingleyperformance@gmail.com]

Phone: [470-827-1733]

Please Send us an Email Formatted:

Subject line: Refund/Correction Request – [Your Name / Appointment Date]

Tingley Performance reserves the right to assess each refund or correction request on a case-by-case basis.